The loss of a pet is a difficult experience. Whether the loss of your pet is sudden, or something you’ve anticipated for weeks or months, it’s a highly emotional time.
We work with our customers to provide the very best aftercare services, memorial items and keepsakes for your beloved pet.
LOCATIONS/BRANDS
The Gateway family of companies services customers across North America. Our facilities are locally managed, with staff who live and work in the communities they serve. Gateway is the largest pet aftercare provider in North America, committed to providing peace of mind.
UNITED STATES
CANADA
GRIEF SUPPORT RESOURCES
Losing a pet is one of the most difficult things a person can experience. Whether the loss of a pet is sudden, or something you’ve anticipated for weeks or months, it is a highly emotional time. Each person experiences grief differently – understanding what to expect during this time may be helpful for you.
We’ve talked to pet parents about their experience with pet aftercare and the loss of a pet, and have developed the following guides to address some common questions and feelings.
24/7 Grief support
You don't have to face this alone.
Losing a pet is one of the most difficult things a person can experience. Whether it is sudden or anticipated, the loss of a pet is a highly emotional time. We are proud to offer the Pet Compassion Careline, exclusive to our customers. Available in English, Spanish and French, pet parents and their families will have access to experienced, professional, and confidential counselors.
Our Pet Compassion Careline is staffed 24/7 exclusively by Master’s and Ph.D. level clinicians with at least 5 years’ experience in the counseling field. When you contact the Pet Compassion Careline, your call is immediately answered by a Careline grief counselor. We are continuing to provide the best in pet aftercare and pet grief support.
“The vet showed us what options we had and what was going to happen. It was nice to have someone there to help with this very hard decision.”
“I had never gone through the loss of a pet and it hit me a lot harder than I expected. I know that time will heal, but it’s nice knowing what to expect and what is normal.”
“The vet helped me understand that pain he was going through and how prolonging his life was just adding more pain. He explained my options to me.”
