At Gateway, our team is constantly growing.
From our Support Center to our Care Centers across North America, these five roles are at the heart of how we serve families every day.
Operations Team
Play a critical role in keeping our Care Centers running with precision and care. You’ll ensure equipment is operated safely, tasks are completed efficiently, and quality standards are met. If you enjoy hands-on work, are detail-oriented, and want to make a difference behind the scenes, this is the role for you.
Client Care
Be the first voice our customers hear and the steady support they rely on. In this role, you’ll provide compassionate assistance over the phone and by email, offering solutions with patience and professionalism. If you thrive in a fast-paced environment, love helping people, and prefer staying busy, this role is for you.
Customer Service Representative
As the face of Gateway, you’ll be on the road each week, visiting customers for pickups and deliveries. With strong communication skills, a clean driving record, and at least 5 years of driving experience, you’ll build trusted relationships while ensuring dependable service. If you enjoy connecting with people and being part of a dynamic team, you’ll feel at home here.
Care Center Manager
As a Care Center Manager, you balance compassion with leadership. Each day is about guiding your team to provide compassionate care for families and clinics while keeping operations running smoothly. You serve as the vital link between Gateway’s mission and the community — delivering services with dignity, fostering strong local partnerships, and empowering your team to do their best work. From coaching staff to coordinating logistics, you balance people, process, and purpose, creating an environment where care, respect, and community access come first.
Support Center
Our Corporate Support team works behind the scenes to make sure our Care Center Team Members have everything they need to focus on families, clinics, and pet parents. Whether it’s HR guiding team member growth, IT keeping systems running, Finance ensuring resources are in place, or Training providing development, this team keeps the foundation strong. By streamlining processes, solving challenges, and championing our people, Corporate Support allows Care Center teams to deliver compassionate service and expand community access every day.
Our Story
Gateway was founded in 1996 by Scott Hunter, inspired by the loss of a beloved pet. Realizing the pet aftercare industry lacked compassion and standards, he set out to change it.
What began as a personal mission has grown into North America’s leading provider of pet aftercare, built on empathy, dignity, and trust. Now with over 2,200 team members, 149 care centers, and thousands of veterinary partners across Canada and the U.S., Gateway continues to lead with integrity and respect for the bond between pets and their families.
Driven by compassion, we’re committed to setting the standard for ethical and dignified pet aftercare.
What You Can Expect From Us
At Gateway, we believe in rewarding and supporting our people with more than just a paycheck:
See What Our Team Has To Say About Working With Us
A Day in the Life: Customer Service Representative (CSR)
As a CSR, no two days are the same—but every day makes an impact. In the morning, you might stop by a veterinary clinic to pick up a pet entrusted to our care, offering reassurance to the staff who know the family is grieving. Later, you’ll visit with another clinic to drop off keep sakes and additional supplies and provide questions and ensure their needs are met quickly and respectfully. Throughout the day, you’re the bridge between Gateway and the community—driving, visiting, and communicating with the people who rely on us. By the time you head home, you know you’ve helped families and clinics access care with dignity, compassion, and trust.
94% of Gateway Team Members are pet parents too
This shared journey strengthens our promise to care for every pet with the same love and respect we give our own.
If you’re interested in joining North America’s largest pet aftercare company, we want to hear from you. Send your resume to us with the position you’re interested in.