Gateway…where pet Lovers work
This shared journey strengthens our promise to care for every pet with the same love and respect we give our own.
At Gateway, our team is constantly growing.
From our Support Center to our Care Centers across North America, these five roles are at the heart of how we serve families every day.
Operations Team
Play a critical role in keeping our Care Centers running with precision and care. You’ll ensure equipment is operated safely, tasks are completed efficiently, and quality standards are met. If you enjoy hands-on work, are detail-oriented, and want to make a difference behind the scenes, this is the role for you.
Client Care
Our customers count on you as their primary contact and steady guide. With compassion and professionalism, you’ll provide answers and support when needed most. Beyond serving customers, you’ll also be part of a team that believes in giving back—supporting those in need and strengthening the communities we call home. If helping others energizes you and you thrive in a fast-moving environment, you’ll feel right at home.
Customer Service Representative
As the primary point of contact, you’ll represent Gateway in the community through regular customer visits. With professionalism, respect, and care, you're not just a driver—you’ll be building the trusted relationships that define our service. This is not just a driving position but a position where you become a vital partner to veterinary clinics, ensuring their needs are met, problems are solved, and every interaction reflects the compassion and reliability our customers count on.
Care Center Manager
As a Care Center Manager, you balance compassion with leadership. Each day is about guiding your team to provide compassionate care for families and clinics while keeping operations running smoothly. You serve as the vital link between Gateway’s mission and the community — delivering services with dignity, fostering strong local partnerships, and empowering your team to do their best work. From coaching staff to coordinating logistics, you balance people, process, and purpose, creating an environment where care, respect, and community access come first.
Support Center
Our Corporate Support team works behind the scenes to make sure our Care Center Team Members have everything they need to focus on families, clinics, and pet parents. Whether it’s HR guiding team member growth, IT keeping systems running, Finance ensuring resources are in place, or Training providing development, this team keeps the foundation strong. By streamlining processes, solving challenges, and championing our people, Corporate Support allows Care Center teams to deliver compassionate service and expand community access every day.
A Day in the Life:
Customer Service Representative (CSR)
As a CSR, no two days are the same—but every day makes an impact. In the morning, you might stop by a veterinary clinic to pick up a pet entrusted to our care, offering reassurance to the staff who know the family is grieving. Later, you’ll visit with another clinic to drop off keep sakes and additional supplies and provide questions and ensure their needs are met quickly and respectfully. Throughout the day, you’re the bridge between Gateway and the community—driving, visiting, and communicating with the people who rely on us. By the time you head home, you know you’ve helped families and clinics access care with dignity, compassion, and trust.
What You Can Expect From Us
At Gateway, we believe in rewarding and supporting our people with more than just a paycheck:
See What Our Team Has To Say About Working With Us
If you’re interested in joining North America’s largest pet aftercare company, we want to hear from you. Send your resume to us with the position you’re interested in.